Is the Essential Website really free?
The agency design, writing and build are free, with up to 10 pages. The $99/month plan pays for fast hosting, SSL, website care and support with changes. There is no requirement to buy marketing or another product.
Why give away the website build?
Every small business deserves a good website and someone to look after it. We cover the build to make that easier. Some owners later choose us for marketing, AI or a larger website project, so earning your trust can lead to future work. That choice stays yours.
Why would I choose a paid website?
Choose Essential for a polished website that explains your business and makes it easy to contact you. Pay for a deeper sales job: Smart connects a primary enquiry or booking path, Conversion helps buyers choose between services, and Authority gives expertise and proof more room to persuade. These projects include agreed booking and follow-up setup, with a separate monthly plan.
Will I receive a price before work begins?
Yes. The approved proposal states implementation, recurring responsibility, separate usage treatment, assumptions, validity, and the agreed scope before work begins.
Why can the same type of system require different investment?
The difference comes from explicit journeys, locations, routing, integrations, migration, risk, criticality, support, and operating responsibility. Industry is context, not a hidden multiplier.
What happens if scope changes?
The written proposal defines the original boundary. A material change is reviewed, documented, and approved before it changes delivery responsibility or commercial terms.
Is the website price the whole cost?
Essential has no design or build fee; its monthly fee covers hosting, SSL and website care. Smart, Conversion and Authority have a one-time build price plus a separate monthly plan. The recommended Authority plan can be reviewed against suitable existing software. Applicable usage and custom work are shown separately.
Are calls and messages included in the monthly price?
AI voice agent plans include their listed call minutes, normal texting and email, with prepaid top-ups for extra minutes. Carrier and registration fees remain separate. Other products have their own usage terms; your written scope names included allowances and any additional charges.
Can I start with one product and add more later?
Yes. Most engagements start with the one change doing the most damage now. Later additions are scoped and priced on their own before they begin.
Can you work with our existing website or CRM instead of replacing it?
Often, yes. If a tool already does its job without daily friction, the proposal usually connects to it. Replacement is scoped when the tool itself is the constraint.
What is included after launch, specifically?
Whatever the proposal names: the monitoring, support window and change process for the products and customer journey you approved. Nothing continues informally beyond that.
What counts as additional work?
Work beyond your agreed care and support, such as a new campaign, a new service journey, custom automation or another location. Essential includes website care and support with changes; a larger new project is described and priced before it starts.
Who owns the accounts and data?
The proposal assigns ownership of accounts, assets, data, access and documentation explicitly. Your business facts, approvals and customer relationships stay with you.
Why publish starting prices at all?
Because a buyer deserves to know the order of magnitude before booking a conversation. Starting floors describe the simplest proper version of each standard product; the proposal explains any movement from there.
Why is a Custom Business System not priced publicly?
Its cost depends on explicit journeys, integrations, risk and continuing responsibility that cannot be known until the process is reviewed. Publishing a single number would either mislead simple buyers or understate complex ones.
What happens to costs if our volume drops?
Charges billed by use fall with your volume. A prepaid AI voice plan keeps its monthly price and included allowance; you can review the plan if your needs change. Recurring software and support continue at the agreed price until you change the plan or scope.
Can we lower the price by doing some of the work ourselves?
Sometimes. Supplying finished content, gathering proof, making decisions quickly or keeping a simpler scope all reduce real work, and the proposal shows the effect. What stays with TQP is anything we are responsible for testing and supporting afterward.
How is usage reported?
Reporting shows the activity relevant to your plan, including call minutes and messages. Included usage stays included. Prepaid voice top-ups and any separately billed carrier, registration or other usage charges follow the published plan or written scope.
Why does an operated product cost more each month than software alone?
Software alone gives your team access. An operated product adds responsibility: someone monitors the agreed path, repairs failures, reviews exceptions and improves it within scope. You are paying for that ongoing attention, not only for a login.
What should we budget for beyond TQP's lines?
Budget for any usage outside your included allowance, carrier and phone number fees, payment processing if you take payments, advertising you commission, and software you already own and keep. The proposal lists the costs that apply so included calls or messages are not counted twice.